BladeGuner Posted March 26, 2017 Report Share Posted March 26, 2017 When I claim amethyst from mail it sometimes doesn't give me the amethyst. About 1 out of 4 times I don't get any. I have waited to make sure it's not just taking a long time to update, they just don't show up. Please fix this, I paid for them, I should get what I paid for. Quote Link to comment Share on other sites More sharing options...
Peter Posted March 27, 2017 Report Share Posted March 27, 2017 On 3/26/2017 at 3:45 AM, BladeGuner said: When I claim amethyst from mail it sometimes doesn't give me the amethyst. About 1 out of 4 times I don't get any. I have waited to make sure it's not just taking a long time to update, they just don't show up. Please fix this, I paid for them, I should get what I paid for. Hello BladeGuner, could you please let me know when you did not get the amethysts? I will check the records and reimburse you. Btw, sometimes after you claimed the gems, they would not show up immediately but a little bit later. Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted March 28, 2017 Author Report Share Posted March 28, 2017 I have noted if I got them up to 24 hours later and didn't receive them. One of the times was just prior to logging this complaint Quote Link to comment Share on other sites More sharing options...
MkV Posted March 28, 2017 Report Share Posted March 28, 2017 We have an issue that if we open the mail, but don't claim the gems, they disappear. It's happened three times before we noticed. We can't clear the red dot from our mail now as a result Quote Link to comment Share on other sites More sharing options...
DOMM Posted April 1, 2017 Report Share Posted April 1, 2017 Yesrussell i have had the same problems , buy a 30 day pack have to open mail to get rid of red dot , then claim when needed, but some times do not get them . Also when get comp. for maint. Open it to get rid of dot but can not claim as i am full, then within a day it disapairs altogether. Never get the gems . Happen to 4-5 times now . At 2000 gems each adds up , plus all the comps. I have lost 6-7 of them 300 -500+ each . Thanks Domm Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted April 2, 2017 Author Report Share Posted April 2, 2017 The only senecio where I have noted not receiving them is when you buy the monthly packs. These amount to 2000 amethyst at a time and approx 1/3 to 1/4 of them don't work and give amethyst. When you are over limit , it wont let you claim them and they sit in inbox. For me to t only seems to be the monthly(daily) allocations of 2000. Hope this helps Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted April 4, 2017 Author Report Share Posted April 4, 2017 It is really getting bad now, I have had at least 3 more incidents where I didn't get amethyst. Now it seems to not give them the first time trying after a long time. Then if you try again really right away, it gives you the second batch but still not the first. Quote Link to comment Share on other sites More sharing options...
NickyWhit Posted April 4, 2017 Report Share Posted April 4, 2017 Just tried to purchase the Daily Prize and got charged without receiving anything. I think that's what they call a "bummer" Quote Link to comment Share on other sites More sharing options...
NickyWhit Posted April 4, 2017 Report Share Posted April 4, 2017 2 hours ago, NickyWhit said: Just tried to purchase the Daily Prize and got charged without receiving anything. I think that's what they call a "bummer" Hi Nicky, Thanks for your World Warfare report. Our logs do indicate that you have had two orders of $29.99 each go through today. Usually, orders deliver immediately, but sometimes there may be some delay with the order. If this does happen, it simply means that your purchase is being processed. Sometimes, all you need to do is a fresh connection with the server and then restart the game, this may speed the process along. If you still have not received your purchased item after 24 hours, please contact iTunes support, as Apple processes all payments of the game. You can contact them to get things done. ------- The fuck? Charged me two times for the ONE transaction I made. And all I get is someone telling me to contact apple, despite the proof I have made "two" transactions. "Hey yeah Apple, this app double charged my account, and I have yet to even receive what I initially purchased once. Oh no worries, they told me they can see the transactions went through. No, they told me to contact you to "get things done." $70 later and I'm fuming over here. Russell, ya didn't even try dude Quote Link to comment Share on other sites More sharing options...
NickyWhit Posted April 4, 2017 Report Share Posted April 4, 2017 1 hour ago, Russell said: Okay, well unfortunately when it comes to dealing with Apple, we are unable to issue a refund of any real dollar amount due to guidelines and policies set in place. If Apple is unable to issue you a refund for the additional charge or both charges, then we can at least grant you the virtual currency you should have received from the order. I understand Russ. Was a little heated; didn't sleep much last night lol. I contacted apple and notified them of the double charge. I'm going to ask them to refund me the second charge, but I want to keep the first one. Hopefully I do get the content automatically, but if not it would definitely be nice if you guys verified I didn't receive them and at least gave me one of the packages. Thanks for being on it today, btw. Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted April 5, 2017 Author Report Share Posted April 5, 2017 (edited) Ok here is shot showing amethyst amount. Then email where I claim the screen shot showing no update of amethyst. I cant show you the next email where it would have updated because I only had one left Edited April 5, 2017 by BladeGuner Quote Link to comment Share on other sites More sharing options...
NickyWhit Posted April 6, 2017 Report Share Posted April 6, 2017 On 4/4/2017 at 7:17 PM, Russell said: Okay, it is okay, I understand how it is to be heated in situations like this. That's perfectly acceptable with me, and we will be sure to get you the contents from the original purchase if you have still not received them!! Still haven't received them. Veronica just messaged me now saying there is no proof I made a transaction yesterday. Well, here's my receipt, in all its glory.. I would appreciate the compensation. Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted April 15, 2017 Author Report Share Posted April 15, 2017 I'm still having the same problem, and I haven't been compensated for the amethyst I lost yet. Quote Link to comment Share on other sites More sharing options...
BladeGuner Posted April 15, 2017 Author Report Share Posted April 15, 2017 Ok, last one finally showed up, an hour later. Quote Link to comment Share on other sites More sharing options...
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