Lagging problem first day and no anyone working in first day of cup to fixing the game

[Aka]

Cup start every Saturday morning and this the second time first day of cup we have problems lagging or some players can’t get in the field 

as we all know cup start every Saturday and you support don’t work weekends 

I believe should be someone from support team working in first day of cup their is no point coming back to us Monday because mostly field end first 2 days 

[Galop]

We can’t move a thing. Can’t even select building to build rss, can select command center to send troops. This is not acceptable. People put so much effort into preparation for cup and we can’t play it. It has been like this for last 7 hours. 

Suggest to reset week 1, fix the server, and start again next week

[Moistthewet1]

Yes I agree rest week one is the only way and refund our gem too

[cerrah]

we lagged so hard..wasted so much ..sent you lots of pms..noone answered yet .i want my money or gems back

[marshallG]

i have strong reasons to believe that extreme lag which we had is due to complex video graphics happening on screen. many different units from different players on screen + tactics + damage calculations + graphics which correspond to any command (management / control) of units (for example, tiger tanks with permanent skin + in speed march + with all tactics + many units from different players = server can not proccess all command inputs & graphics outputs. is there any way to "lower" graphics quality? do we need so much "smoke" when units are moving? if you dont fix lag - players will stop playing and/or spending on game. it is absolutely against any logic that you can not give diamonds back to players who spent them in cup.