Russell

Not too bad of an idea Cody. I can bring this up with the developers and then they can sit down with the other board members of this game and discuss the details of this topic. We have recently been receiving more and more suggestions to feature new events, new maps for these new events, and now a new event for Axis Vs Allies. As with you recommending a chat app to stay in touch with teammates, I do know there is a new chat system under development that is intended to take the place of the current in-game chat system. Perhaps this will be the type of chat you are looking for. I do not have the details about this chat as of now, but once we do and can share those details, we will let you know!

Has everyone received their bonus rewards?

Okay, we will have a look into this, thanks guys. Once we find out more, we will let you all know more about the details as to what the developers have to say!!

Everyone, we want to thank you all for actively taking part of this discussion and casting your vote. We will be checking with our developers to see what the progress of this is, and where we stand with the votes. So far, it looks as though these two are taking the lead: League leader should be able to give the production and distribution power to either each member or only CINC & Staff Officers Improve league logs to make it more robust What will the results determine, stay tuned to find out!

Everyone, we want to thank you all for actively taking part of this discussion and casting your vote. We will be checking with our developers to see what the progress of this is, and where we stand with the votes. So far, it looks as though these two are taking the lead and are almost tied: 3 minutes, leave as it be Less than 30 minutes, I am capable to capture a league city within this duration What will the results determine, stay tuned to find out!

Hey everyone, it has recently been brought to our attention that there is a glitch with Officer Harold Alexander. His stat boost are supposed to be only for self propelled AA guns (whirblewinds) and AA guns (bofors). However, self propelled artillery are also affected by this officer's stat boost and receives the speed boost, ammunition boost, and the range boost as well. This is unintended and should be fixed in the upcoming developing version. We apologize for the inconvenience!

We will also talk with the developers and the Product team about seeing the possibility of implementing this. If it is not too much work, and can be done without impacting the game too much, this may have a chance at working, though I cannot guarantee ant time frame as to when this could, if it does, happen.

Will do, and actually, I am still going to post your video on Facebook and Twitter, but seeing that videos that are shorter tend too be easier to digest. Would there be any way to segment this video and your other video into short videos that are about 4-5 minutes each? This way, we could include these videos into a tutorial walk-through guide, if possible!

Thanks again, MkV for this elegant tutorial video. If okay with you, we would like to share on Facebook and Twitter, perhaps first thing tomorrow morning?

Thanks guys, I will be sure the rest of the team is made aware of this!

Hey guys, just checking here to make sure everyone who participated in this event was properly rewarded, as I believe, but correct me if I am wrong, that you were to be awarded once the maintenance and V1.0.33 update went live?

We apologize, again about the emergency maintenance that occurred yesterday, where the servers were taken down for a short time but came back online shortly afterwards. As mentioned before by one of the moderators, we did not anticipate or schedule this maintenance ahead of time, as due to an emergency we had no choice but to have the server engineers take down the servers during this time in order to resolve a major issue, for which the details pertaining to this matter I am unfortunately unable to disclose at this time. We do understand the nature of how this situation was handled, as we usually try our best to provide an advanced notice ahead of any scheduled maintenance by at least a few hours, 30-45 minutes at the latest. If we could perform server maintenance without having to take down the servers to do so, we would definitely take that route instead. However, in this case the servers had to be taken down to fix the problem. Please do note, that not all issues in the game involve having to take down the server, as there are situations where a fix can go into place behind the scene, so to speak, without ever affecting anyone's game play. Should this ever be the case, we will let you know, and with some sort of advanced notice! As you know by now, this was unscheduled and we had to act accordingly and understand there was not enough time which to put up any troops/units, despite us providing a notification about the emergency maintenance about 10 minutes prior to the servers going down. We will be working more closely with the other teams to better identify and resolve any issues that happen to unexpectedly arise, and come up with a more defined and proactive approach towards handling such emergency situations. We will try and be as transparent as we can with providing the details of the issue (both at the time of the issue is reported and/or discovered, and afterwards), but only if we are able to. If we cannot disclose the details of the matter, there is a good reason which to justify why those details could not be released, and we can only ask that you trust us!!! We are also aware of what consequences come into play when dealing with any and all server maintenance situations, whether scheduled or unscheduled, and we try and act on that as best as we can by providing the appropriate form of compensation once the maintenance has ended and the servers are back online. If you feel the compensation is insufficient in any way, we will work with you to determine a more appropriate means of reimbursement. With that said, it is best if you had sent Support a report around the time of the server maintenance, that way we have your ticket documented, along with the details, which makes it both easier and more effective for an agent to respond back to you and work with you to come up with a successful resolution. If you were unable to send in a ticket around this time, and was impacted in some way due to this, we suggest that you write into Support, otherwise we will not be able to help you. Again, we do apologize for the inconvenience!

Hi, sorry Sunsy, yes there was an emergency maintenance yesterday evening (around 2:30 AM UTC/approximately 7:20 PM Pacific time), where the servers were taken down for a short time but came back online about around 8:20 PM. We did not anticipate or schedule this maintenance ahead of time, as due to an emergency we had no choice but to have the server engineers take down the servers during this time in order to resolve a major issue, for which the details pertaining to this matter I am unfortunately unable to disclose at this time. We do understand the nature of how this situation was handled, as we usually try our best to provide an advanced notice ahead of any scheduled maintenance by at least a few hours, 30-45 minutes at the latest. This was unscheduled, as mentioned, and we had to act accordingly and understand there was not enough time which to put up any troops/units, despite us providing a notification about the emergency maintenance about 10 minutes prior to the servers going down. We will be working more closely with the other teams to better identify and resolve any issues that happen to unexpectedly arise, and come up with a more defined and proactive approach towards handling such emergency situations. We will try and be as transparent as we can with providing the details of the issue (both at the time of the issue is reported and/or discovered, and afterwards), but only if we are able to. If we cannot disclose the details of the matter, there is a good reason which to justify why those details could not be released, and we can only ask that you trust us!!! We are also aware of what consequences come into play when dealing with any and all server maintenance situations, whether scheduled or unscheduled, and we try and act on that as best as we can by providing the appropriate form of compensation once the maintenance has ended and the servers are back online. If you feel the compensation is insufficient in any way, we will work with you to determine a more appropriate means of reimbursement. Again, we do apologize for the inconvenience!

We appreciate your feedback and will make sure the developers acknowledge and recognize this as crucial feedback for consideration.

Hey guys, since the last update, who here is still having problems with their infantry units disappearing, and how exactly do they vanish and when do they vanish? Do these units vanish when placed inside the troop list; when repairing and/or expanding do they disappear and you have made sure not to have the "auto-dispatch" button checked? Do you notice these units disappearing overnight when placed into the troop list, how about when you send/return these troops? I believe the same applies to naval and air units, but not compactly sure, so if anyone is having problems with these units disappearing, please feel free to share the details, and if you have it handy, any resolution you have found that works so others can use that as a work-a-round? Do you notice your air units disappearing when stored away inside the Airbase?