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    • Peter

      App Available on Android Now   08/16/2016

      Commanders, the Android Official Version has released, please go to Google Play to get it. To those commanders who participated the open beta, you can continue your previous progress in the official version. More info, please check the specific post.

Question

Ok so this has been going on for 2 months now. Every time we send resources to League city. They just dissapeared. At first we thought maybe it's just new player messing with us and wasting resources by building and canceling. Then after 5 battlefields I had to investigate my self and with other players and leagues. I did battlefield alone just to make sure. We send resources and I literally watch the transport going in Lc and boom, resources are not there. Two days of saving resources and ghosts took em. It literally sets you back days because now the days you saved resources were for nothing. I have talked to other players and leagues and they have the same issue of lc not receiving resources. 

Edited by Saladin
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I was wondering if your transports ever been attacked by the other players.

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No like I said it's been going on for 2 months and I got so frustrated that I ordered all players to watch the transport till it arrives in lc. Which I done also. After 4 5 battlefields, we had same issue of resources just gone, lc never receiving em or receiving them and after few minutes gone again. I then done last battlefield alone to confirm the issue. Whole battlefield I sent resources and of never got em when transports got delivered even in  game lc logs. Then I reached out to other leagues and players who also confirmed the issue. 

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Yes but that's not the issue. Our transports get delivered and resources either don't come in lc or come half or be in lc then dissaper after 5 10 minutes. 

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About the resources either not being delivered or only half being delivered, did your transport plane ever get attacked and did your logs show that your transport was attacked?

If your transport plane is attacked, the resources inside will disappear based on damage taken (Every 10% dmg taken leads to 10% damage loss). At the moment, you are not informed anywhere in-game of this and when the plane is attacked you receive a push notification, when the transportation is successful, the message logs show that the transport was completed but does not inform you about the resource loss-only an item list once it is tapped. We are hoping to include, into the notification in an upcoming update, to indicate that your resources were destroyed (hopefully indicate what these resources are) when your transport plane is attacked.

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I honestly have no issues with the actual transport. I've never lost resources from these. However, the ability to cancel the transports would be helpful. Could you guys add a cancel option next to the transport details? One time i pressed the wrong league city and so many resources were sent to the land of far far away :( I tried to cancel it but there wasn't an option for it. Just a suggestion.

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11 hours ago, aor2no said:

I honestly have no issues with the actual transport. I've never lost resources from these. However, the ability to cancel the transports would be helpful. Could you guys add a cancel option next to the transport details? One time i pressed the wrong league city and so many resources were sent to the land of far far away :( I tried to cancel it but there wasn't an option for it. Just a suggestion.

I will def pass along your suggestion for the Devs to add a "cancel option" next to transport, as I can see someone accidentally pressing the wrong league city to have valuable resources sent to an unintended location, esp if the transport plane which they happen to be in are attacked along the way and are lost as a result.

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Man you guys giving me same question again and again. Like I said I would never post this here if I was never 100% sure and have no testes this issue. Our transports never got attacked and logs shows that all resources were delivered. Yet there are no resources. I tested this issue not once but many times. I sat and sent transports and watched over em whole time when it flew and landed in the lc. There's many people with that issue not only me or my league players. I asked others too. They said they had this issue. 

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We are working closely with the developers to better understand and resolve what is causing resources to not arrive at their destination. We currently have a notification in-game that goes out every 10 minutes to warn you of being attacked, but as far as I am aware, when you receive the notice and check your message notifications, there is no mentioning of your resources being destroyed.  If your transport plane is attacked, the resources inside will disappear based on the damage taken (Every 10% dmg taken leads to 10% damage loss). Players are not informed anywhere in-game of this; when the plane is attacked the player receives a push notification. We are trying to improve this feature. 

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