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Found 2 results

  1. Hey everyone, I have noticed that some of you mentioned having login and loading issues. We would like to know when and where you are having any type of loading/login issue: Does this occur after installing the game and attempting to get past the loading screen? Are you receiving any type of error message at the loading screen? After installing the game, are you able to get past the initial loading screen without any error messages but the game suddenly boots you out to the home screen? How far into the game do you get with or without any error messages interfering with loading, and are you able to get to the tutorial and if so how far into the tutorial? Do you experience loading/login issues after an update or does this happen regularly? Are you experiencing any crashing when attempting to load into the game, if so when and where? Are you playing on an Android or iOS device, and any specific device details you would like to share would be appreciated. It is any of this information which you can provide that we are looking for. We are here to help and value both your time and cooperation, and not to mention you being one of many awesome players within the community. Thanks!
  2. Russell

    Unable to load into game

    Hi guys, we are investigating an issue where you may not be able to load into World Warfare. We have received reports of players crashing out at the load screen, load into the game but crash before they get to the tutorial, crash during the tutorial, and in some cases unable to load into the game and receive an error message. There are, I believe some cases where you cannot load into the game, but do not receive any error message. We are trying to determine the cause of this issue, what's causing the error message, who gets the error message and who does not, who crashes (When and where), and who can get past loading but hard crash afterwards. We also understand that for some affected by this, you are able to install the game but never even see the tutorial. We have received reports that this may be device specific due to a incompatible device issue. If you would, please provide some context on any issue you are encountering with loading, crashing, receiving error messages, etc. Be sure to attach any screen shots if you can. Provide your in-game username if you can so a moderator can pass you over to Support so someone can look up your account. Let us know if you are having any issues with your game account not syncing with your Google Play and/or Game Center account as well. Thank you all for your cooperation!
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